Customer Service
Omni Channel

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Benefit

Improve Services And Selling Value

With the right management of prospect data and access to omni channel communication, Onebox Cloud will drive increased sales of your products and services

Serve Customers From Anywhere

With a variety of features and facilities available, Onebox Cloud will help you provide the best service for your customers

Unifying Communication Services

Integrating various communication channels (telephone, email, chat, social media) with proper management, Onebox Cloud will help you be more responsive to customer needs

Creating Better Culture and Performance

Onebox Cloud with various relevant features will help you serve customers with optimal performance

Features

Omnichannel Integration

in the form of integrated services for telephone channels, email, social media, sms, mobile apps, websites, walk-ins in Single Screen

Smart Contact

Equipped with an introduction and communication history facility and can be used for sales & marketing purposes

Smart Knowledge

store information to help agents see product information, complete services with search and share features to email

Smart Monitoring

Ease of monitoring critical data and information for the benefit of the company and customers

More Features »

Omnichannel

Facebook

Onebox Cloud has integrated Facebook channel as a means to communicate with customers who have communication preferences with Facebook social media

Twitter

Onebox Cloud has also integrated Twitter channels as a means to communicate with customers who have communication preferences with Twitter social media

dashboard

Email

As the first communication media available, Onebox Cloud makes the integration of Email channels one of the means to communicate with customers by default

Live Chat

Onebox Cloud has now integrated the Live Chat channel as a means to communicate with customers who have communication preferences with Live Chat media

Multifunction

Customer Service

Onebox Cloud can be implemented as a means to provide services to customers related to company products, so as to increase customer satisfaction with products and companies

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Public Service

Onebox Cloud can be implemented as a means to provide services to the public related to government institution services, so as to increase public satisfaction with government institutions

Details »

Internal Assignment

Onebox Cloud can be implemented as a means of internal assignments for employees within the company, thus encouraging the creation of culture and excellent work performance

Details »

Prospect Management

Another advantage for companies that implement Onebox Cloud is, Onebox Cloud has a Prospect Management feature that can be utilized in such a way as to support the company's sales & marketing

Details »

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Company

ONEBOX

Onebox is a suitable customer service solution used today to win the competition, bringing together all service channels in the form of email, social media, telephone records, Web Chat, Websites, Walk-ins into one application. Integrates customer service with fast and accurate case management.

Features

Reporting
Dashboard
Powerfull Ticketing
Multichannel Support
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